Handmade jewellery perfect for every occasion and every day.
Tyne and Wear, England, United Kingdom
Frequently Asked Questions
Please reach us at Hello@piertopierjewellery.co.uk if you cannot find an answer to your question.
Exchanges & Returns
All Pier to Pier Jewellery is handmade, therefore each piece is unique, with a character and finish that is different to machine-made jewellery.
I love making jewellery and serving my customers. I treat Pier to Pier Jewellery customers with courtesy and care. I reserve the right not to serve customers who do not reciprocate.
Exchanges & Returns
I want Pier to Pier Jewellery customers to be happy with their jewellery. If you have any problems, please contact us on receipt of your item, with a photograph.
We accept returns and exchanges on certain items, within 14 days of receipt, provided the item has not been worn, or damaged and has not been tailor-made, customised or personalised.
Please contact us before returning the item. We will not refund items which are returned without contacting us first. Once contacting us, after a return is agreed, please dispatch the item to us within one week.
The customer is responsible for the cost of return postage and for any customs charges incurred by sending an item back.
Unless the item is faulty, we will only refund the cost of the item. We will not refund the cost of shipping the item to the customer.
We do not offer exchanges or returns on:
- rings which are made to order to a specified ring size,
- earrings - for hygiene reasons,
- customised or custom-made items - including bridal jewellery, which is made to order and customised to the length and specifications of the customer,
- personalised items.
Cancellations:
If you place an order then change your mind, please let us know within 24 hours of placing the order, otherwise we will not be able to offer you a full refund.
Broken Chains
In the rare event of a broken chain, we will offer a replacement up to three months from the date of purchase. Please include a photograph of the broken chain in your email.
It is the responsibility of the buyer to:
- select the correct length for bracelets and necklaces
- select the correct size for rings
- to leave us the correct spelling for name necklaces
- to put the correct address on your order.
The customer is responsible for any customs charges upon receipt of the order.
To contact us please email:
HELLO@PIERTOPIERJEWELLERY.CO.UK
Thank you,
Pier to Pier Jewellery
UK Shipping.
We aim to ship our products to you within 7-10 working days.
Shipping costs £4.50, Royal Mail Signed For, unless your total is over £30.00 in which case its free.
Please get in touch for any more information.
International Shipping.
Please contact 'Hello@piertopierjewellery.co.uk' for details of International shipping.
Welcome to Pier to Pier Jewellery!
These terms and conditions outline the rules and regulations for the use of Pier to Pier Jewellery's Website, located at https://pier-to-pier-jewellery.myshopify.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Pier to Pier Jewellery if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Free Terms & Conditions Generator.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing Pier to Pier Jewellery, you agreed to use cookies in agreement with the Pier to Pier Jewellery's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Pier to Pier Jewellery and/or its licensors own the intellectual property rights for all material on Pier to Pier Jewellery. All intellectual property rights are reserved. You may access this from Pier to Pier Jewellery for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Pier to Pier Jewellery
- Sell, rent or sub-license material from Pier to Pier Jewellery
- Reproduce, duplicate or copy material from Pier to Pier Jewellery
- Redistribute content from Pier to Pier Jewellery
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Pier to Pier Jewellery does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Pier to Pier Jewellery,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Pier to Pier Jewellery shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Pier to Pier Jewellery reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Pier to Pier Jewellery a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pier to Pier Jewellery; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pier to Pier Jewellery. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Pier to Pier Jewellery's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
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